1.To carry out the day to day administration of the front office, including answering telephones, emails, the distribution of post, emails.
2.To answer queries from guests, referring them to contact points at which they can obtain further information.
3.Liaise with other departments regarding matters arising: e.g. Security, Housekeeping, Engineering,
accounting, F&B, etc
4.Report to Front Office Manager any maintenance that needs attention at the Lobby.
5.Escort the guest to the room and explain all hotel and rooms facilities.
6.Following through these maintenance issues when required.
7.Work on a roster basis of 5 days but spread over a 7 day period.
8.Supervise day-to-day running of the front office.
9.Ensuring the delivery of high standards to guests.
10.Insuring a speedy resolution to any problems that may arise on shift.
11.Liaise with housekeeping regarding accommodation requirements.
12.Assisting with the duties of other departments if limited staff.
1.) Language: Fluent in English (written and spoken). A basic knowledge of Chinese is preferred but not essential;
2.) Good image and characteristic
3.) Education: Bachelor degree in Hotel Management or above;
4.) Internship duration: 5 to 12 months. Benefits - RMB3000/month; - FREE Accommodation
- 3 meals per day