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Hello, I'm
Erika ███████
Nationality : Spanish
Age : 29
Education : Bachelor in Hospitality
School : Latinamerican University
Status : Graduate
Phone : █████████████
Email :
CV : ████ ████████ ████████
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About me

Mexican Waitress with 3+ years of experience in providing excellent service to diners at quality establishments. Possesses familiarity with POS terminals and common restaurant machinery. Expert with a proven ability to “upsell” alcohol, dessert, and appetizers to customers. Looking to leverage my knowledge and experience in Spain. (I have spanish nationality)

Skills

Adobe Premiere Pro
Attentiveness
Brief writing
Budget management
Canva
Client queries
Communicative
Creative
Emailing
Excel
Facebook
Google Analytics
Hospitality
Instagram
Leadership
Lightroom
Mailchimp
Organised
Patience
Persuasion
Pinterest
Planning management
Positive Language
Prezi
Resolve Conflicts
Snapchat
Stata
Statistical Analysis
Target audience
Team working
Tenacity
Time Management
Twitter
Typography
Webdesign
Word
Writting/Translating
XML

Interests

Art galleries
Athletics
Dance
Ecology
Internet
Lise science
Museum/Exhibition
Music
Photography
Running
Tourism
Volleyball

Languages

Spanish :
Native
English :
Upper-Intermediate

Work experiences

January 2019 - April 2020
Marjaba Hotel :
- Guest reception and acomodation
-Welcome tours and scheduling of activities
-Training of the hotel staff about customer service and motivation
-Rebuild of the traveler packages
June 2018 - March 2019
Bites and Wings Restaurant :
- Opening and closing of restaurant and bar area, cleaning of equipment
-Serving a range of food and beverages whist continuing build customer rapport
-Inventory
March 2017 - May 2018
Big Taco Restaurant :
- Reception atenttion and customer service: Meeting and greeting
-Communicating with kitchen staff, relaying special request and feedback.
- Taking customer orders and managing their entry and exit
-Inventory of food and beverages
- Deep knowledge of the menu and full advice to the customer
February 2014 - December 2015
Sonora Grill Prime :
Hostess - Guest reception and accommodation to their seat

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