Multilingual Customer Service

For 6 to 12 months
Customer service
London - United Kingdom
Start in November 2019
£600 to £800 per month

Offer description

Convertize, a Digital Marketing company based in London, is looking for a multilingual candidate for the position of Customer Service Intern for the European market starting in November 2019 for at least 6 months. Your main tasks will be the management of all customer services for a number of B2C e-commerce websites.

Role and Responsibilities:
• Reply to customers’ emails in different languages (French, English, Spanish any additional European language will be a plus)
• Overseeing purchase on the Internet
• Manage refund and payment
• Creation of product sheets
• Creation of templates, update of websites terms and conditions
• Assist in marketing service
• Moderation on social media portal
• Translation of marketing materials

• Hard working student with strong attention to detail and able to see the big picture
• Being outgoing and enjoy dealing with customers as well as business partners
• Good knowledge of MS Office applications
• Excellent English skills

• Dynamic, fast moving, rapidly growing environment, where we value creativity and innovation, technical excellence and responsibility/ownership
• Paid Internship + possibility to apply for Erasmus
• Free coffee, tea and tap beer
• Weekly breakfast and happy hour
• Weekly morning yoga class


Small and Medium Businesses / Ecommerce / 10 - 50 employees
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