iSi GmbH is an e-commerce group in Germany. The group consists of online retail brands in several European countries. Through these brands we sell +300,000 branded bathroom products at competitive prices. We are constantly working on expanding both our product offering, and the markets we operate in.
In everything we do, we have our customers in mind. Happy customers through good service is a key factor for success. Working as part of our team means engaging in a meritocracy. In this you will be able to take individual ownership for your tasks and goals, and high performance will always be recognized. Our clear vision is growth for the company, as well as for the individuals who work in it. Working with us means being challenged and getting the right support to develop yourself by engaging a in a steep learning curve. We are very young and international and maintain flat organizational structures and a proactive feedback and innovation culture. This means that there are plenty of opportunities to bring your own ideas to the table. At iSi we work together as one unit towards our common goals and reaching them with a great sense for collaboration, team spirit.
What we offer:
•Regular classes for Excel and German in addition to occasionally trainings and workshops
•Free Snacks and Coffee
•Salary: 600 per month
•Vacation: up to 10 days depending on the duration
•Sports: Free access to a local gym
•Events: Frequent social company events (Pool, Lasertag, Bowling, BBQ´s, etc.)
About the position:
As a customer relations intern, you will assist in performing the whole range of activities directly dealing with the customers, that are needed to execute the operational side of a fast-growing e-commerce company. A major focus for this position is to promote sales and customer satisfaction. In addition, we value initiative as we are always strive to improve processes.
Some things you can expect:
•Promoting and closing sales in direct interaction with the customers (about 20%)
•Delivering professional and high-quality service and assistance before and after sales by Responding to inquiries from customers by emails and calls and effectively handling them with the most appropriate solutions (about 60%-70%)
•Interacting with the different departments/teams to ensure quick resolution of the queries.
•Developing and elaborate internal processes and structures (about 5%-10%)
•Studying Business, communication or another relevant degree
•Passion for working within an international e-commerce start-up
•Multitasking should be one of your assets.
•Eager to meet challenges and quick to assimilate new concepts.
•Passion for working in direct interaction with the customers (Logistics, Product and Sales related)
•Native level speaker of any of the following languages: French, Dutch, English or Italian
Since we are growing rapidly, we are always looking to expand our team with skilled and
like-minded people, and as a successful intern there will be opportunities with us after your graduation to grow alongside the company.
Do you want to make a great start in your career then apply now by sending your application in English (CV and motivation letter) to [###########]