Host Manager Assistant

For 3 to 9 months
Lisbon - Portugal
Start ASAP

Offer description

Located in Lisbon, our humble international team would like to change step by step the society, while sharing the love for surfing. Surfgasm was born from a foundation that supports open mindsets, alternative perspectives and a desire for wild preservation while bringing humanity closer together.

For the past 8 years, we built a network of student residences and guest-houses in Lisbon. This year we start a surf camp and new guesthouses. That's why we are looking for a Host and Household Manager to complete our team.
You will be working with a team where proactivity and positivity are the norms.

Requirements :
- C1 level of English
- An active approach to communication with people
- Organized, punctual and reliable personality
- Carrying approach towards the hosts, guests and the guesthouses
- Focused on goal achieving, optimization and effectively
- Multi-tasking and handling the diversity of the position
- Team-player - it’s important we all get along and create a synergistic effect
- Driving license

Main tasks :
- Leading and organization of the hosting/cleaning team
- Integration of the new hosts
- Conducting weekly meetings with the hosts
- Solving domestic and household issues
- Providing consultation and help to the maintenance of the guesthouses
- Reporting tasks to the maintenance (as a person most present around the guesthouses)
- Monitor the state of the guesthouses and related services
- Taking care of the house functionality and appearance
- Readiness for solving unexpected situations with the hosts, guests, maintenance
- An active connection between the office and the hosts
- Organization and follow up on hosts’ spreadsheets and schedules
- Be ready to help and advice our guests during their stay
- Covering guests check-ins from top to bottom (if needed)
- Daily usage of communication and organizational platforms (such as Slack and Trello)

Advantage :
- Skills in hospitality and tourism services
- Experiences in household management or as a domestic helper
- Excellent communication skills
- Knowledge of Portuguese language or any other
- Flexible approach to working hours (sometimes you will be needed during weekends, in exchange to have a free day during the week)
- Experiences with (Airbnb) hosting
- Know how to read people and assessing their moods/state of mind
- Business development and entrepreneurship approach

Evaluation :
- Obtaining experiences with team leadership
- Increase your level of professional English
- Gaining new working skills through a supportive and friendly environment
- Planning of your day
- Conducting meetings one-on-one
- Opportunity to attend surf classes and tours provided by the company


Small and Medium Businesses / Tourism / 10 - 50 employees
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