About Easia Travel
EASIA TRAVEL CO., LTD is a South East Asia wide operating travel agency with 15 offices in Vietnam, Cambodia, Laos, Thailand and Myanmar working exclusively on B2B basis. Specialized in tailor-made tours, Easia Travel thanks to its 300 collaborators take care of more than 25,000 travelers a year.
Your main focus will be:
1. Quality and Customer Care
Welcome travelers by phone and collect feedbacks about their trip
Analyze the data and report to concerning departments
Closely collaborate with the Operation Department to solve issues on spot
Taking corrective actions on short and long term
Working on quality report tools to improve the efficiency of daily task
Work globally on improving the performance of the team and quality of our services by analyzing issues on spot and taking actions or setting up procedures with the teams.
2. Production Department
Support Production Department in researching new activities and experiences
Support Production Department in creating tools for Sales and Operation teams: supporting documents, presentations, trainings, etc.
Translations of documents (program texts, factsheets, products descriptions)
Research information on the destination or some thematic (wildlife, religion, sustainability, etc.) and help Production Department create specific content
3. Other tasks
Support Marketing Department in creating presentations, leaflets, videos, etc.
Write quality content
Support Marketing Department in organizing the multimedia database
Help Sales Department for translations