Office Manager Wine Tourism - Internship

For 6 to more than 12 months
Customer service
Barcelone - Spain
Start ASAP
£200 to £400 per month

Offer description

Penedès Ecotours is a young and innovative Tour Operator promoting a sustainable wine tourism in the Penedès region, locatedon Barcelona's doorstep. We offer a selection of packages ranging from single day winery tours to self-guided tours and basic bicycle rentals.

As an Office Management intern at Penedès Ecotours, you will be responsible of managing the daily tasks of the Company: Customer Service & Bookings, Sales & Business Development, Community Management & SEO.

As a key element of the team, you will have a direct impact on company growth. You will develop your business skills to create win-win deals and build relationships with partners.

During your internship in Penedès Ecotours, every day will be different. Your main tasks will be:

- Customer Service & Bookings :

Accompany groups & customers in the wineries in case of high demand
Inform customers about our services, itineraries, wineries in the region
Sell our products & Services to customers
Answer phone calls, Whatsapp and e-mails from customers
Process incoming bookings and cancellations
Update bookings and Contact with different booking channels/platforms
Update our CRM with customers’ information
Preparing weekly reports for your Manager
You will be the face of the Company attending sometimes customers & groups out of traditional office hours.

- Sales & Business Development :

Make research, benchmarking and analysis to grow the company revenue growth, product inventory, and customer satisfaction
Generate powerful relationships with new business partners : local and global (Tour Operator, Travel agencies, Online Platforms…)
Manage the sales funnel from start to finish; generating leads, creating new products, negotiating terms,…
You will feel comfortable pitching the company assets
You will learn and innovate daily to find solutions to overcome potential problems
Meeting with our partners and suppliers to implement new product or solutions

- Community Management & SEO :

Design and publish daily content (original text, images, videos, links) on our social media channels
Publish content on our website and on external websites about our Company
Search/contact websites to create new partnerships

- Your Profile :

You are studying tourism, wine, hospitality or languages
Available for a 6 months' internship with internship agreement from April.
Fluent in English and Spanish (3rd language if possible). You enjoy customer relations in an international environment and you have a positive attitude.
Pack Office
Patient & Flexible. We are not working with computers ! We have to be patient and attentive to the clients’ demands. As we are working in the tourism industry, the demand can vary a lot. The working days can vary each week, depending of the customers’ demands and the last-minute change.
Customer service oriented, it is all about creating a unique experience for the customer
You work well in autonomy, with ambitious targets and deadlines
Communication skills, you are an effective and persuasive communicator.
Ideally, you have a driving license

- Terms and conditions:

A 300€ per month salary + Transport
Flexible working hours. Our shop is in the countryside of Barcelona (1h). But if you want to live in the city center, part of the time of transport will be deduced from your working hours. Moreover, if the demand is low, you are free to go home !
You can work on week-ends and national holiday.
A fun working environment in the wine & Tourism world. You can spend some of your days in the vineyards meeting people from all over the world and doing wine tastings !
Free wine tastings, Bikes,...
Casual dress code. Be as you are !

Penedès Ecotours

Small and Medium Businesses / Tourism / 1 - 10 employees
Read more about this company

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