International Student Advisor and Customer Care

Internship
For 6 months
Customer service
Madrid - Spain
Start ASAP
£200 to £400 per month

Offer description

Main Responsibilities:
• Being students´ first point of contact at the reception for questions and doubts; answering student questions
patiently and efficiently; providing effective solutions to client problems;
• Ensure all required info obtained from students is communicated appropriately to the different departments;
• Preparing info material for students, issuing confirmation letters, invoices and certificates, preparing and
sending out timetables, informing of changes, managing students´ assistance to activities, collating student
evaluations and elaborating a summary of their comments, collecting payments, updating customers´ data
base and administrative files;
• Organizing the room planning for each day and managing correspondence with another centre to book
additional rooms;
• Collaborating with the marketing department by obtaining clients´ reviews and promoting the School on
Facebook;
• Identifying opportunities to sell additional products or services;
• Manage students’ requirements to ensure their experience is optimized.

Technical Skills and Competencies we look for in an internship candidate:
• Strong communication skills: written succinct, commercial, empathy, error free and oral linguistics skills, speak
with conviction/authority, negotiation interest in marketing and social media
• Excellent organizational/multitasking/ prioritizing skills. Can do attitude / flexible attitude and approach to
work
• Commercial with innovative ideas. Focus on cost management and revenue maximization
• Cultural adeptness, dealing with staff and clients of diverse ethnicity, culture and language
• Experienced with Microsoft Office
• Excellent customer service and social skills

Qualifications:
• Required: Excellent English and Spanish level (B2-C1)
• Other languages are a plus (German, French, Italian)
• Duration: 6 months minimum

What do we offer:
• Work in an young, dynamic, international team
• Salary: 300€ gross per month
• 4 free Spanish classes per week

Required languages levels

Spanish :
Fluent
English :
Fluent

AIL Madrid

Small and Medium Businesses / Education / 10 - 50 employees
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