Multilingual Customer Service Internship

Internship
For 6 to 12 months
Customer service
London - United Kingdom
Start ASAP
£600 to £800 per month

Offer description

Convertize, a digital Marketing company based in London, is looking for a multilingual candidate for the position of Customer Service Intern for the European market who can start in January 2019. Your main tasks will be the management of all customer services for a number of B2C e-commerce websites.

Role and Responsibilities:
• Reply to customers’ emails in different languages (French, English, Spanish any additional European language will be a plus)
• Overseeing purchase on the Internet
• Manage refund and payment
• Creation of product sheets
• Creation of templates, update of websites terms and conditions
• Assist in marketing service
• Moderation on social media portal
• Translation of marketing materials

Requirements:
• Hard working student with strong attention to detail and able to see the big picture
• Being outgoing and enjoy dealing with customers as well as business partners
• Good knowledge of MS Office applications

Benefits:
• Dynamic, fast moving, rapidly growing environment, where we value creativity and innovation, technical excellence and responsibility/ownership
• Paid Internship + possibility to apply for Erasmus
• Free coffee, tea and tap beer
• Weekly breakfast and happy hour
• Weekly morning yoga classes

The internship is paid approximately £ 630 and we are looking for someone who could start in January for a duration of six months at least.

Required languages levels

Portuguese :
Advanced
Dutch :
Advanced
German :
Advanced
Italian :
Advanced
French :
Advanced
Spanish :
Advanced
English :
Advanced

Convertize

Small and Medium Businesses / Ecommerce / 10 - 50 employees
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Offer location

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