Customer Care - Mainz

Internship
For 3 to 12 months
Customer service
Mainz - Germany
Start ASAP
Less than £200 per month

Offer description

COMPANY DISCRIPTION
ML Components GmbH is an international distributor of electronic components, based in Mainz, Germany but we also have a subsidiary company on Malta. We provide obsolete technology products globally to manufacturers of various industries: medical, aerospace, military, computer, telecommunications and transportation. We are a rapidly growing company with an energetic and international workforce who operates in a positive, competitive environment.

RESPONSIBILITIES
• Manage large amounts of incoming calls
• Generate sales leads • Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

REQUIREMENTS
• Business or marketing-related degree or equivalent professional qualification.
• Relevant product and industry knowledge.
• Microsoft office proficiency Excellent communication and interpersonal skill.
• Strong written and verbal communication.
• Motivation, drive and a desire to achieve financial success.
• Sales or Business Development experience is an advantage.
• Organization and planning, Strategic thinking and problem solving

WHY US?
At ML Components GmbH we believe a happy workforce is a productive workforce. Management will support all new members in any way we can. When the company performs well all members benefit. We usually always have an incentive running in the office at all times.
Rewards for these incentives include GO KARTING, SCUBA DIVING, TEAM DINNERS, and even SKY DIVING and AIRPLANE FLIGHTS.

Like Google we are fans of Beer Friday. Every Friday the whole company meet up in a nearby bar and some complementary drinks are provided. Everyone can avail of the option to have a drink from 3pm on to relax after the weeks work and get ready for the weekend.
* Beer Friday is for all staff regardless of religious or personal beliefs about alcohol. Non-alcoholic drinks are provided also.
** Beer Friday is subject to change to “Beer & Ice-cream Friday” when the weather is good.

We view ourselves as an open minded company, any suggestions on how to improve will be welcomed and often implemented.
Working within a highly dynamic and progressive industry, this opportunity will provide successful candidates with unparalleled experience. With offices on the sunny island of Malta and in Germany, the company has gone from strength to strength in recent years, by offering its clients fast, efficient and personalised service.

ML Components

Small and Medium Businesses / Trade / Distribution / 100 - 500 employees
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