Intern / Working Student: Community Management

Student job
For 6 to more than 12 months
Customer service
Munich - Germany
Start ASAP
To be defined

Offer description

Our app, MyTherapy, helps people to safely and responsibly take their medication. With >1 million users, MyTherapy is one of Europe’s leading digital health offerings. We are helping a wide range of patients by reminding them to take their medication and to adopt a healthy lifestyle.

We can offer you the opportunity to work independently and in close co-operation with our young, multicultural, and highly motivated team. We are looking for problem solvers with a passion for good and effective communication: When users approach you, they will have questions or problems, when you close the case, they will be true MyTherapy fans.
What you can expect:
-Act as first point of contact for our user community and speaking as MyTherapy´s voice towards our users
-Help our users from around the globe by solving their problems, listening to their complaints and communicating effectively and respectfully
-Coordinate feature requests together with our product development team, thereby supporting the continuous and focused improvement of MyTherapy
-A fast-growing and highly international team with flat hierarchies
-Regular team events, fresh fruit and drinks

We would like to welcome you as part of our team if you…
-Are enrolled at university (or equivalent) in communication studies, business administration or a similar field, and have completed at least two semesters
-Have a strong sense of accountability
-Enjoy being the users's voice
-Possess exceptional communication skills and composure, allowing you to adapt to different characters and produce user-focused results
-Are fluent in both written and spoken English or German. Any other language you speak is a plus.

Smartpatient gmbh

Start-Ups / IT / Computer Science / 10 - 50 employees
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