As a member of the Catering Team you are responsible for ensuring the provision of a quality and safe service whilst meeting PGL catering standards and agreed procedures, contributing to a great dining experience for all guests and staff, providing great customer service in a friendly, fast paced environment.
*Objective 1: Deliver high levels of food service.
Setting up dining room in preparation for meal times
Ensuring the cleanliness standards of the dining room, crockery/ cutlery and other equipment are maintained
Adequate replenishment of condiments, crockery/cutlery and drinks before and throughout service
Food service from the counter and ensuring that salad bar/bread/fruit display is stocked correctly
Liaising with the chef on duty, within agreed timeframes to ensure food quantity levels are maintained
Food preparation (as required) ensuring agreed standards of safety, quality and presentation are adhered to
at all times
Ensure clear away points are well managed throughout the service
*Objective 2. Provide a high level of customer service.
Maintain a professional image by being polite, helpful and courteous at all times
Respond to customer comments and complaints in a positive and proactive manner
*Objective 3: Maintain standards of Cleanliness and Hygiene.
Carry out correct procedures with regard to food hygiene as laid down in the PGL Food Safety Manual
Correct and safe operation of the dishwasher machinery
Correct use and storage of chemicals
Upkeep of high standards of cleanliness and hygiene within catering department
Adherence to all health and safety regulations overall
*Objective 4: Assist with centre specific duties associated with a residential children’s activity centre.
Assist in other departments as required (Housekeeping and Maintenance).
Assist at other centres across the PGL estate as required.
Any training courses as agreed with your Line Manager.