Albatross CX

Small and Medium Businesses
Audit / Consulting
10 - 50 employees
France France

About us

Founded in 2006, Albatross CX is a global customer experience agency servicing premium and luxury brands. It helps brands transition from a transactional model towards a personalized relationship and emotional model.

Albatross CX focuses on brands across the premium and luxury market. This includes but is not limited to fashion, watch, jewelry, cosmetics, automotive, food and beverage, travel, lifestyle, and IT. The company goal is to provide a framework for these premium and luxury brands to deliver positive, meaningful and unique customer experiences.

Our solutions are based on three practice areas namely Staff Feedback, Customer Experience and Training and Coaching - which help brands keep pace with the changing luxury market and the ever-evolving tastes of affluent shoppers in every region.

With 17 offices worldwide which cater to over 70 countries, the company’s central hub is strategically located in Dubai, UAE. With a team of 220 full time employees, Albatross CX delivers a 360 degree customer experience framework to over 200 of the most prestigious brands.

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Our values

The Albatross CX brand values an emphasis on trust, fairness and boldness. As part of its corporate social responsibility, the company is a proud partner of SOS Children’s Villages, the largest international charity dedicated to the care of orphaned and abandoned children.

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