1.Review arrival information on a daily basis; VIP, Wanda Club, Regular guest, Groups, special requests, etc. Follow up with Housekeeping and Room Service
2.Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out-of-order rooms, to ensure correct room status at all times
3.Responsible for correct handling of cash and cheques, credit cards, foreign currencies, vouchers and invoices
4.Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges
5.Responsible for correct check-out procedure following hotel’s policies and procedures
6.Responsible for correct selling status in the Reception at all times, by close liaison with Reservations
7.Report to management on deficiencies and irregularities noted in the operation
8.Abide by the Wanda Realm Guest Satisfaction System
9.Demonstrate professional attitude and behavior at all times.
10.Maintain personal presentation to Realm Wanda Standards.
Profil • Students 18 – 28 years old • ENGLISH IS MANDATORY • Every extra language is a bonus and will be extremely considered. • Ability to learn quickly and meet the needs of the clients. • Able to read, analyze, and interpret information, documents and policies. • Manage conflicts, negotiate, and resolve situations. • Able to face competing demands and prioritize tasks. • Self-motivated, independent and able to take initiative Benefits - RMB3000/month; - FREE Hotel room - 3 meals per day